Terms of Service

Version 1.1, last modified on 27-10-2024

1. General provisions

1. 1. 1. These Terms and Conditions, together with the Privacy Policy and any other documentation contained on the Website, are intended to provide information about LICENGO and establish the rules for Customers when purchasing Products in the virtual store operated by LICENGO on the Website.
      2. These Terms and Conditions apply not only to Clients, but also to any anonymous users who enter the Site, and by logging in, such persons accept these Terms and Conditions, the Privacy Policy and any other documentation on the Site.
      3. These Terms and Conditions apply to all Sales Contracts between the Seller and Customers in relation to the purchase of Products. Before purchasing anything through the Site, Customers are advised to read these Terms and Conditions carefully. No purchase will be available without the Terms and Conditions and Privacy Policy being confirmed by the Customer.
      4. Please note that the Terms and Conditions may change from time to time in accordance with the procedure set out in Section 2.3 below. Before placing any Order, LICENGO strongly recommends that Customers read the Terms and Conditions to become fully familiar with the specific terms under which the Order will be placed.
      5. Definitions:
         1. Account – an account that provides the Client with the ability to use the Services provided on the Website and obtain all the benefits thereof.
         2. Customer : a person who has registered an Account on the Site and intends to purchase a Product using the Services provided by LICENGO.
         3. LICENGO – Licengo LTD, 71-75 Shelton St, Covent Garden, London WC2H 9JQ, United Kingdom.
         4. Order : an instruction to purchase digital goods or services made by a Customer through the Site.
         5. Privacy Policy : Rules that establish the personal data protection and privacy processes provided by LICENGO.
         6. Product : digital content that has the activation code and can only be used after it has been activated on the Client’s IT platform.
         7. Sales Contract : any contractual agreement between the Customer and the Seller that obliges the Supplier to transfer ownership of the digital content to the Customer and for the Customer to pay the price for the same.
         8. Service : one of the services provided by LICENGO as described in these Terms and Conditions.
         9. Terms and Conditions : this set of rules that determines the rights and obligations of Clients and YOURLICENSES and the terms of use of the Website.
         10. Website : a website accessible on the Internet platform at the address: licengo.com.
2. Applicability of the Terms and Conditions
   1. Customers who are prohibited from using the Site due to state regulations or regional restrictions, including the Customer’s current country/region of residence and location of use of the services, are requested to refrain from using the Site.
   2. The Client confirms that he/she is at least 16 (sixteen) years of age or has reached the age under the laws of the respective country that allows him/her to assume responsibility for obligations arising from contractual relationships and has full capacity to take legal action. Furthermore, the Client confirms that there are no restrictions under the laws of the respective country for using the Services provided by LICENGO.
   3. LICENGO reserves the right to make changes and modifications to these Terms and Conditions, including the right to establish new provisions and withdraw old ones, at its own discretion, unilaterally and at any time, by announcing the changes to the Terms and Conditions on the Website. It is the Customer’s obligation to periodically check whether the Terms and Conditions have been modified. By continuing to use the Website and the Services, the Customer confirms to be bound by all changes to the Terms and Conditions. Changes to the Terms and Conditions take effect ten (10) days after the announcement on the Site, unless explicitly stated otherwise.
   4. LICENGO communicates with the Client by sending emails or through the electronic system of the Account on the Website, leaving notices for them. The Client unconditionally consents to receive electronic communications and accepts that all agreements, notices, disclosures and other communications that LICENGO provides electronically satisfy any legal requirement for such written communication.
3. Formation of a contract of sale
   1. Each Order placed by the Customer through the Website shall be deemed an offer by the Customer to purchase Products subject to these Terms and Conditions. LICENGO reserves the right to verify the Customer’s payment method, billing and delivery addresses before accepting the Customer’s Order. LICENGO may expressly accept, notify acceptance or implicitly fulfill the Order, in whole or in part. Any form of acceptance by LICENGO shall give rise to a Contract of Sale between the Seller and the Customer, governed by these Terms and Conditions.
   2. The Customer may purchase Products (codes) to activate games through the gaming platform. No Order shall be deemed accepted by LICENGO until the ordered Products (digital goods) have been made available and the Customer receives the corresponding confirmation email. LICENGO will attempt to notify the Customer in the event that LICENGO does not accept an Order using the email address or other contact information provided by the Customer in the Order. Once the code has been validated (accepted by the platform), it will be considered as “used”.
   3. No term, condition or specification, or any similar text or document, endorsed, delivered with or contained in the Customer’s Order, shall form part of the Contract of Sale entered into in the confirmation of the Order by reason of the mere fact that such document is referred to in the Contract of Sale, and the Customer waives any right it may have to invoke such terms.
   4. LICENGO will execute Orders in accordance with the Customer’s requirements, but may, at its sole discretion, provide replacement Products when requested by the Customer, or when the Product has been superseded by the latest version. For the avoidance of doubt, any past accommodation of such requests by the Customer shall not be construed as prior contractual performance, upon which a Customer may require LICENGO to continue to service such requests in the future. To the extent that Orders cannot be fulfilled in full from stock, the unfulfilled balance will be (at the Customer’s option) placed on Back Order to be fulfilled when LICENGO has stock available or cancelled and refunded to the Customer.
   5. Both LICENGO and the Customer acknowledge that they have not relied on any statement, promise or representation made or given by or on behalf of the other party which is not set out in the Contract of Sale entered into in the confirmation of the Order or in any confirmation email; provided, however, that such confirmation email shall not constitute a change to the Terms and Conditions governing such Contract of Sale. Nothing in these Terms and Conditions shall exclude or limit the liability of either party for fraud or fraudulent misrepresentation.
4. Termination and Refunds
   1. Considering the digital nature of the Products (activation codes) marketed and sold through the Website, the Customer may submit a refund request on the absolute condition that the purchased Product (activation code) has not been viewed on the LICENGO platform. Refund requests must be completed through the Customer Service section of the Website within 14 (fourteen) days of delivery of the Product (activation code) by LICENGO to the Customer.
   2. Please note that LICENGO is generally unable to verify that the Product has been used after purchase. Therefore, in accordance with the law, the Customer accepts and acknowledges that he/she will lose the right of withdrawal and refund request once the Customer sees the Product (activation code). If the request is granted, the refund process may take up to fourteen (14) days to complete.
   3. After the Product has been viewed on the LICENGO platform, the Customer will be entitled to a refund only if:
      1. The Product (activation code) is not as described (missing content, incorrect version, code is for a different platform, etc.); or
      2. The Product (activation code) does not work as expected (it is indicated as invalid or used when the Customer tries to activate it on the correct platform).
   4. If the Client’s refund request is granted, LICENGO will return the money paid by the Client to the same source from which the original payment was made.
   5. In order for the Customer to exercise its rights under Section 4.3, the Customer must provide LICENGO with sufficient evidence of the relevant deficiencies, as well as evidence that such deficiencies already existed at the time of purchase of the Digital Product.
5. Product prices
   1. The prices of the Products will be as stated on our Site. LICENGO takes all reasonable care to ensure that the prices of the Products are correct at the time the relevant information was entered into the system. However, if we discover an error in the price of the Products you have ordered, Section 5.3 will apply.
   2. Prices for LICENGO Products may change from time to time, but changes will not affect any Sales Contract already entered into.
   3. The LICENGO Website contains a large number of Products. It is always possible that, despite LICENGO’ reasonable efforts, some of the Products on the Site may be incorrectly priced. If LICENGO discovers an error in the price of Products that the Customer has ordered, LICENGO will write to the Customer to inform them of such error and give them the option of continuing to purchase the Product at the correct price or cancelling the Customer’s Order. LICENGO will not process the Customer’s Order until it receives instructions from the Customer. If LICENGO is unable to contact the Customer using the contact details provided by the Customer during the Order process, LICENGO will treat the Order as cancelled and will notify the Customer. Please note that if the pricing error is obvious and unmistakable and could have been reasonably recognised by the Customer as a pricing error, LICENGO will not be required to provide the Products to the Customer at the incorrect (lower) price.
6. User accounts
   1. The person wishing to access all the Services provided on the Website must register and create an Account. However, the user account will not be necessary to purchase Products on the Site. Registration is done by filling in all the required information in the registration form that can be found on the Site. The person will be asked to provide his/her username, email address, password and other information. To complete the registration, the person must agree to the Terms and Conditions and the Privacy Policy and any other documentation on the Site, if any. Failure to provide any information that, in the sole discretion of LICENGO, is necessary to verify any new user (regardless of whether such information is mandatory under these Terms and Conditions), is considered grounds for refusal to proceed with the registration.
   2. Registration on the Website by the Client means that such person has read, understood and accepted these Terms and Conditions in their entirety, including the Privacy Policy and any other documentation contained on the Website, and has consented to the processing by LICENGO now and in the future, of the personal data transferred to LICENGO during the registration process on the Website. Notwithstanding the foregoing, a person who has not registered on the Site and has not obtained an Account is also deemed to have accepted these Terms and Conditions, the Privacy Policy and any other documentation on the Site, from the moment he or she chooses to use any of the Site’s functionalities.
   3. All persons wishing to have access to all Services provided by LICENGO must agree to LICENGO’ requirement that LICENGO have access to the use of tools to locate the Account Administrator’s device in order to identify the country from which the registration is made.
   4. At any time, if LICENGO considers that the Account is at high risk of causing harm to any person, LICENGO has the right to suspend the use of the Account, restrict access to the Account login, hold transactions, etc. Once the risk is eliminated (at LICENGO’ sole discretion), LICENGO will reactivate the Account. In the event that the administrator of an Account violates the law or these Terms and Conditions, LICENGO has the right to block the Account. LICENGO will have the right to suspend or block the use of the Account whenever, in LICENGO’ judgment, any other circumstances occur that may result in risk to any person or violation of the laws.
   5. LICENGO also has the right to request Customers to present eligible documents (copies or scans) to authenticate appropriate information filled in the registration form. If the necessary documents are not presented within 10 (ten) days, LICENGO will have the right to suspend access to the Account or withhold any other actions taken by Customers.
   6. Customers are responsible for taking reasonable care of the Account and must ensure that their email address is up to date. LICENGO is not responsible for situations in which Customers do not receive information due to their negligence.
   7. In the situation where LICENGO decides that the Website must be modernized or is experiencing technical problems, LICENGO will have the right to restrict the possibility of logging into the Account or using the corresponding Services or even general access to the Website.
   8. Customers acknowledge that providing any information about their Account may cause damage to LICENGO or third parties. They are responsible for protecting this type of information and, in the event that they fail to do so, Customers are responsible for eliminating all damages caused.
   9. The Client shall not use other Accounts and shall not make its Accounts available to another Client or any third party. The exception to the rule in this section above shall be to allow any employee or other duly authorized person of the Client to act on behalf of the respective Client. However, all liability for the actions and results of persons who have had access to the respective Client’s Accounts shall be assumed by the respective Client.
7. Terms and conditions of use
   1. In accordance with these Terms and Conditions, LICENGO grants Clients a limited, non-exclusive, non-transferable and non-sublicensable license to access and make personal and non-commercial use of the Services provided by LICENGO. This license is strictly limited to the functionality of the Site.
   2. Customers are obliged not to abuse the Services of LICENGO and to use them only as provided by law and by these Terms and Conditions. Improper use of the Services may cause negative effects to LICENGO or third parties, and if Customers violate their use of the Services, they are responsible for eliminating all damage caused.
   3. All rights of LICENGO or its licensors, suppliers, owners or others are protected, even if not expressly granted in these Terms and Conditions.
   4. All intellectual property objects on the Website, except those uploaded, transmitted, made available, published by Clients, as well as the selection, organization, coordination, compilation of the materials and the general layout and nature of the Website constitute the intellectual property of LICENGO. They are protected by copyright, trademarks, patents, industrial design rights and any other rights and provisions, including international conventions and property rights.
   5. Customers are required to read and accept the Terms and Conditions and the Privacy Policy, as well as any other documentation on the Site, in order to ensure the protection of their personal data. Customers undertake to take all possible measures to avoid being involved in situations of violation of the protection of personal data.
   6. LICENGO is authorized to provide Clients with hyperlinks on the Site to other Product providers (i.e. banners, channels) that take them to the websites of such providers. LICENGO is not responsible for the accuracy, correctness or reliability of the information provided by these aforementioned providers. LICENGO recommends reading all documents on the providers’ websites. Clients acknowledge that LICENGO has no control over the actions of these providers.
   7. Clients, including but not limited to, confirm and declare that:
      1. will not publicize any inappropriate or defective information that may be harmful to LICENGO, other Clients or third parties;
      2. You will not upload or otherwise disseminate any information on the Site that may violate any laws, contractual agreements or third party rights. Such infringing information may include copyrighted material, personal data, trade secrets and other proprietary information;
      3. will not provide false information that may mislead other Customers;
      4. You will not attempt to hack, modify, disable or otherwise affect the Site or challenge its security;
      5. You will not use the Website for any purpose other than that established for the purposes of the LICENGO Services;
      6. will not attempt to collect any personal data that is stored on the Site’s system and will not offend or mislead other Customers;
      7. You will not use the Site for any illegal purpose or to violate any law;
      8. will not attempt to interfere with the activity of the Site or prevent other Customers from using the Site (or hinder their use);
      9. You will not engage in transactions with money from illegal sources. All of the above-mentioned actions include attempts to carry out one of them or to create circumstances for such actions to materialize.
   8. By posting or publishing your own materials on the Site or by any other distribution thereof to LICENGO, the Client grants an irrevocable, perpetual, royalty-free license to use such materials, including, but not limited to, posting, transmitting, distributing, reproducing, publishing, duplicating, adapting, modifying, translating, creating related content and otherwise, for the sole purpose of more suitable functionality of LICENGO and the Site.
8. Obligations of YOUR LICENSES
   1. LICENGO will cooperate with Clients in relation to all matters relating to the proper provision of the Services. Communication between LICENGO and Clients will take place through the help centre on the Site or by email.
   2. LICENGO will provide technical support to Clients, whenever they encounter problems related to the functionality of the Account and the Website.
9. Client Obligations
   1. Customers agree and acknowledge, including but not limited to, that:
      1. accept the Terms and Conditions and the Privacy Policy, as well as any other documents on the Site;
      2. will not act in a manner that may have a negative effect on LICENGO, other Clients or third parties, resulting in damages caused, damage to reputation, etc.;
      3. You will not use LICENGO services on the Site or the Site itself for illegal or unacceptable purposes;
      4. will not take any action that may violate any laws, the Terms and Conditions, Privacy Policy or other documents;
      5. You will not use more than one Account to purchase Products or use LICENGO Services on the Site and you will not use a VPN connection.
10. Responsibility
    1. In the event of a breach by LICENGO of these Terms and Conditions, LICENGO shall be liable for any damages suffered by the Client as a foreseeable consequence of the breach of these Terms and Conditions or of LICENGO’ negligence, but LICENGO shall not be liable for damages that are not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of LICENGO’ breach or if it was contemplated by the Client and LICENGO at the time of entering into the Sales Contract.
    2. The Seller provides the Products for domestic and private use only. Customers undertake not to use the Products for commercial, business or resale purposes, and LICENGO has no liability to Customers for any loss of profit, loss of business, business interruption or loss of business opportunity.
    3. The Client acknowledges that LICENGO is only an intermediary platform for the marketing of Products purchased through the Site and has absolutely no involvement in the actual design and manufacture of such Products and agrees that these limitations will apply notwithstanding any failure of essential purpose of any limited remedy.
11. Events beyond the control of LICENGO
    1. LICENGO shall not be liable for any failure or delay in performance of any of LICENGO’ obligations under these Terms and Conditions that is caused by an Event Outside of LICENGO’ Control. An Event Outside of LICENGO’ Control is defined below in Section 11.2.
    2. An Event Outside the Control of LICENGO means any act or event beyond the reasonable control of LICENGO including, without limitation, strikes, lock-outs or other industrial action by any third party, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or inability to use railways, shipping, aircraft, road transport or other means of public or private transport.
    3. If an Event Outside of LICENGO’ Control occurs that affects the performance of LICENGO’ obligations under these Terms and Conditions:
       1. LICENGO will contact the affected Clients as soon as possible to notify them; and
       2. LICENGO’ obligations under these Terms and Conditions will be suspended and the period for compliance with LICENGO’ obligations will be extended for the duration of the Event Outside of LICENGO’ Control.
12. Complaints
    1. If Clients experience any violation of their rights caused by LICENGO Services provided in the Terms and Conditions and/or Privacy Policy, they have the right to file a complaint. The complaint must be sent to LICENGO through the Site’s internal messaging system or to the email address specified in Section 14.7. LICENGO makes every effort to resolve all complaints within fourteen (14) days of receipt.
    2. The complaint must provide the following information:
       1. Information about the Order in respect of which the claim arose;
       2. what rights were violated;
       3. Description of the circumstances in which the rights were violated.
    3. If the Customer has purchased the Product but has not seen the activation code on the LICENGO platform, he/she has the right to request a refund within 14 (fourteen) days after the purchase. In this case, LICENGO is obliged to return the money to the Customer and the Customer is obliged to return the Product to LICENGO without seeing the activation code.
    4. Any dispute, controversy or claim arising out of or relating to these Terms and Conditions, their breach, termination or validity shall be finally resolved by the respective court of the Republic of Lithuania, subject to the rules of jurisdiction.
13. Termination
    1. The Client may terminate the contract with LICENGO by deleting his Account from the Site. This can be done by submitting the request in the account system. LICENGO deletes the Account within seven (7) days from the day the request was submitted. During this period, the Client has the right to cancel the deletion of the Account.
    2. LICENGO may terminate such contract by deleting the Client’s Account or blocking his/her access to the Site. Access may be blocked if there are suspicions of illegal actions and may last until the circumstances disappear or are eliminated. LICENGO deletes the Client’s Account in situations where the Client seriously violates the Terms and Conditions, Privacy Policy, laws or other documents.
    3. During the termination period of the agreement, the Client will not be able to create another Account on the Website.
14. Final provisions
    1. The Privacy Policy and any other documentation on the Site are an integral part of these Terms and Conditions and bind all registered Accounts.
    2. Without LICENGO’s authorization, Clients are not entitled to transfer their obligations, claims or rights to third parties. Clients agree that LICENGO shall be entitled to transfer its rights and obligations arising from the agreements to third parties. LICENGO will inform you of such transfer on the Website.
    3. If any provision of these Terms and Conditions is determined by a court or arbitral tribunal to be illegal, invalid or unenforceable, the other provisions of these Terms and Conditions will remain in full force and effect. Any provision of these Terms and Conditions that is found to be illegal, invalid or unenforceable only in part, or to a limited extent, will remain in full force and effect to the extent that it is not found to be illegal, invalid or unenforceable.
    4. These Terms and Conditions and the relationship between LICENGO and the Clients in relation to these Terms and Conditions (including the execution, validity, invalidity, implementation and termination of these Terms and Conditions) are governed by and construed in accordance with the laws of the United Kingdom of Great Britain and Northern Ireland.
    5. Except as provided in these Terms and Conditions, no delay by LICENGO or the Client in exercising any right or in performing any obligation under these Terms and Conditions shall be deemed a waiver of such right or excuse for performance of such obligation and the separate or partial performance of any obligation. The separate or partial exercise of any right shall not mean that that obligation must not be performed or that that right cannot be exercised in the future.
    6. All data and information stored on the Website may be used by LICENGO for its operation.
    7. Communication with LICENGO support is done through the email address contacto@licengo.com
    8. The laws of different countries may make it unavailable for some customers to use the respective services of the website.
    9. In the event that the Terms and Conditions are translated into other languages ​​and there are differences between the English version and the translation, the English version shall prevail unless otherwise stated.

Contact us

Please feel free to contact us if you have any questions about this Terms of Service.

Licengo LTD

Registration Number:  15885122

Phone: +44 7378 942610

Adresse: 71-75 Shelton St, Covent Garden, London WC2H 9JQ, Vereinigtes Königreich

Email:  support@licengo.com