Return & Refund Policy

Refund and Return Policy

Version 1.2, last modified on February 3, 2025

Please note that digital licenses can only be refunded in cases of failure. Once a license has been activated, it cannot be returned. To request a refund, please contact us at support@licengo.com within 30 days of purchase, providing your order number and license key.

If you encounter an issue with a product, our team will diagnose the problem and provide troubleshooting steps within 24 hours.
If we are unable to resolve the issue, we will offer either a replacement key or a full refund.
Refunds typically take 5-10 business days to process.
License Validity & Software Compatibility
All licenses sold by Licengo are valid for the initially installed device and cannot be transferred to another computer.
Software compatibility is the buyer’s responsibility. We provide license keys only, while the software itself remains the copyrighted property of Microsoft or other brands.
Refunds will not be provided for software compatibility issues, as compatibility is the buyer’s responsibility.

Defective Keys & Replacements

If a license key is defective, we will offer a replacement or refund, based on the customer’s choice.
The validity of defective keys will be verified using Microsoft PID Checker.

Returns & Exchanges

Returns: Due to the nature of digital products, returns are not accepted once a license has been activated.
Exchanges: If a license key is defective, we offer either a replacement key or a refund, based on the customer’s request.

Disclaimer & Support

Licengo is not responsible for any local computer issues that may affect software functionality.
All products purchased from Licengo come with a 1-year warranty, covering reinstallation and PC resets.
We offer free live chat, WhatsApp and email support for all purchases.

Immediate Digital Delivery & Consumer Rights

To deliver the goods immediately, as we do, we need your explicit consent so that we do not hold the goods for the 30-day cooling-off period. Please note that the consumer will lose the right to withdraw from the contract after giving express consent to start the delivery of the digital content.

That said, our top priority is customer satisfaction, and we are committed to supporting every order. We will always assist you in resolving any issues and ensuring a smooth experience with your purchase.